What problems does the 1win support deal with?

1Win support will help you quickly resolve any issues that arise when betting and playing in slots, or at the poker tables. New users may have questions related to registration, application installation, and a first deposit. Regular players usually come with questions related to making bets, new bonuses and loyalty programs, website access, withdrawal of money, and others.

You can contact 1win India support if:

• The website or some of its elements do not work;
• You cannot confirm your details for a bet and make a bet;
• You encounter problems with payments and receiving bonuses;
• You have questions about downloading and installing apps on your phone or PC clients;
• You have questions about registration or problems with creating an account;
• Sporting events aren’t available on the website;
• You need to transfer data to verify your account or clarify information;
• You have made a deposit, but the money has not been credited to your account,

Other questions

How can I contact technical support?

To contact the 1win online support service, go to the official website. In the lower right corner, you will find a contact form and contact details.

Hotline

1Win bookmaker supports a 24/7 phone line. As many users confirm, a call is the fastest way to resolve a problem. Besides, you can explain your questions more clearly through a conversation.

The international phone number is +7 (495) 088 88 99. Keep in mind that your operator may charge you for a call (depending on your plan). You can also call via Skype since it is much cheaper. After a short automatic response, a live operator will pick up the phone.

Online chat

For those who like texting instead of calling, the platform has an online chat. You can find it at the bottom of the website. Simply click on the message icon and a chat window will pop up.

In 1win chat, you can describe your problem and get a quick response from the operator. Usually, the case is resolved within a couple of minutes. However, for a complicated case, one might wait for some minutes. Chat is a great option for discussing urgent issues. For example, those related to bonuses, deposits, withdrawals, and others.

Try to detail your issue the chat message, and the operator will joins the chat as soon as possible.

Email

You can also contact technical support via email: [email protected]. You will have to wait for the answer for some time, but your case will be attended. You will get an answer within 2 days. However, as a rule, you get the response much faster.

This is a great contact option if the problem can’t be described in one sentence. For example, these are cases related to account verification, account ban, requesting special conditions for a cashout. Plus, this is the only way you can send screenshots and other documents.

Here are a couple of helpful tips to make your email support experience as efficient as possible:

• Type in the same email address that you used to register the account;
• Indicate the subject of the message describing the key point of the problem, for example: “I haven’t received my bonus”, “the account got banned”, “I cannot withdraw money”, etc.;

Use the old thread instead of creating a new one to resolve multiple questions.

FAQ

Here we will answer the most popular questions among the 1Win users.